Admin guide to launching Ren

Below are the key steps to ensure a smooth Ren rollout—covering email whitelisting, Outlook integration, best practices, and ongoing support to help your team get the most from Ren.

IT Configuration
Internal Training

IT Configuration

1. Whitelist Ren's emails

To ensure your team continues to receive key communications from Ren Systems—daily intelligence briefs, account notifications, and product updates—please add the following domains and email addresses to the allow-list of your email-security system (e.g., Mimecast):

We send from a small, fixed set of addresses:

account@email.rensystems.com – transactional account emails (verification, password resets, billing)
daily@insights.rensystems.com – daily Ren Intelligence Brief
ren@ai.rensystems.com – Ren Agent email responses
canay@engage.rensystems.com – product news and educational resources
<name>@rensystems.com (e.g., steph@rensystems.com) – messages from individual Ren team members such as customer support

Important: Please also whitelist our return-path domains to prevent delivery issues with email security systems like Mimecast:

These return-path domains handle bounce processing and are essential for proper email delivery through enterprise security filters like Mimecast.

If another department manages your email-security settings, please forward this request to them, or let us know so we can contact them directly.

2. Enabling Outlook Integration (if applicable)

Ren leverages Outlook data to generate timely intelligence on relevant contacts and companies. To enable users to connect their Outlook accounts, an administrator must grant consent on behalf of the organization for the permissions Ren requires.

Read step-by-step guide ->

Internal Training

3. Launch & Promotion

The most successful rollouts happen when teams understand the “why” and see Ren in action. Share these resources with your users:

🎥 2-Minute Demo: Watch the Product Overview
📚 Case Studies: See How Ren Customers Win More Deals
🖼 Printable Deck: Ren Intro

4. User Onboarding

When inviting your team, share this checklist and tutorial video:

Sign up: Create Your Account (2 minutes)
Connect your work Gmail or Outlook: Instructions
Import LinkedIn connections: How-to
Upload target contact/company list: Upload Here
Download the Ren iPhone app: App Store Link
Learn best practices: Optimize Your Ren Account

5. Additional resources

Ren has dedicated customer success resources to support you.

📧 Email: support@rensystems.com

📅 Book a call: Schedule Here

📖 This Help Center